1xBet suddenly asking for a ID document after winning around 500$ ( 1500$->2000$).
They are asking for a ID picture and a selfie, then accusing me of multi accounting, and asking me random names if I know them. Need help guys.
Hello, arigunbtz
We sincerely regret the inconvenience caused. For a more detailed consideration of your case we need to know the ID number of the game account, but in any case we can assure you that security specialists adhere to all rules concerning identity verification and restrictions, if violations of the rules on the part of the player are detected.According to clause 7.1. “Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.”
We count on your understanding and compliance with the above rule, If you still have any questions or need help, please do not hesitate to contact our support team both online and by email. We are always available to assist you with any question you may have.
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I withdrawl money on 10th of this month ,but i cant received money so i raised issue on 13th of this month .still money is not received .i dont know why you guys are providing this kind of services.
say goodbye to your money
they will claim, thta you have multiple accounts and after “giving them everything they want”, they will void all your bets
Thank you for reaching out to us. We’re happy to assist you.
To help you accurately and efficiently, please provide us with your ID.
We’re committed to ensuring your experience with us is a positive one and that any issues are resolved in the best possible way.
Best regards!
Hello @1xBet_Official
After making some winnings on my account, my account was restricted from making withdrawals for verification purposes. So far, I have complied diligently with all the verification requests but I stumbled upon a problem when you requested that I provide a picture of me, my ID and message from security team…WHICH I DID!!!
But the file I uploaded was rejected for unknown reasons. When I asked for clarification on why they rejected the files, they responded by saying “No further action is possible until the requested file is uploaded and further messages will be ignored”. I find this very confusing and frustrating because I know the picture I uploaded was exactly what was requested (it was clear, high quality, readable text and file size about 1MB). I need help with this problem, so I can regain access to my money and my account.
Thank you for reaching out to us. We’re happy to assist you.
To get more detailed information on the verification process, we’ll need your gaming ID. We’ll check the information and get back to you with an answer
Thanks in advance!
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Thank you for your response. My Account Number/ID: 1157250381
Thank you for your message. We would like to inform you that we have contacted our team and are awaiting their response regarding your case.
Thank you for the effort… please keep me posted as soon as you receive a response.
Hello
At the moment our Security Team is waiting for you to provide them with a selfie with your correspondence with them, in the background, while holding your documents in your hands. Please make sure that the photo is lit well and that all the letters are easy to read.
Once the necessary document is provided, they will notify you regarding your account status.
If you have any additional questions, please let us know.
I’ve sent them the requested documents, exactly the way you mentioned. I can show you proof of what I sent them…if you want