1xBet suddenly asking for a ID document after winning around 500$ ( 1500$->2000$).
They are asking for a ID picture and a selfie, then accusing me of multi accounting, and asking me random names if I know them. Need help guys.
Hello, arigunbtz
We sincerely regret the inconvenience caused. For a more detailed consideration of your case we need to know the ID number of the game account, but in any case we can assure you that security specialists adhere to all rules concerning identity verification and restrictions, if violations of the rules on the part of the player are detected.According to clause 7.1. “Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.”
We count on your understanding and compliance with the above rule, If you still have any questions or need help, please do not hesitate to contact our support team both online and by email. We are always available to assist you with any question you may have.