I was up a few hundred on Novibet when they finally limited my bet sizes. I tried to do a withdrawal at which point they asked for the standard KYC documents, copies of the passport and a utility bill. Time passed, I asked them whats up, they said a different department is dealing with the documents and I would be contacted when “the investigation was over”. I was never asked any questions nor more documents.
Finally after 2.5 months I gave them an ultimatum, accept the documents, or I would contact IBAS. No reply.
After contacting IBAS they replied very quickly that I had breached several things in their T&C (which I have not done). Now IBAS is investigating the matter but they said that it might take 12-14 weeks.
Long story short, avoid Novibet. They seem to be very short on money if they bother stealing like this. I haven’t had problems like this on any site before.