Ongoing Deposit Issue with 1xbet

1

Hello everyone,
@1xBet_Official

I’m facing a frustrating issue with 1xbet regarding a deposit I made of 1500 EGP on 23/05/2025 through the Etisalat AppCash. Here are the details:

  • Deposit Method: I used the Etisalat AppCash to make the deposit.
  • Support Number: When I didn’t receive the funds, I called the number provided by 1xbet for transfers, but it was closed.
  • Email Communication: I have sent multiple emails to processing@eg.1xbet-team.com, providing screenshots from the app that show the transaction, as well as a video recording.
  • Responses: They always reply that the deposit was successful.
  • Contradictory Message: I also received a notification in my 1xbet account stating that the deposit transaction of 1500 EGP was “rejected by operator,” and I have sent a screenshot of this message.
  • Transaction History: The transaction is not even visible in my transaction history.

Given this conflicting information, I’m seeking advice on how to escalate this issue or whom to contact for further assistance. Has anyone else experienced similar problems?

Thank you for your help!

2

Thank you for reaching out to us — we’re happy to assist you.

To help you accurately and efficiently, please provide us with your ID.
We’re committed to ensuring your experience with us is a positive one and that any issues are resolved in the best possible way.

Best regards!

3

Dear Team,

Thanks for replying,

My Account ID is 1156082033

looking forward to your reply.

Regards

4

Dear Team,

Thanks for replying,

My Account ID is 1156082033

looking forward to your reply.

Regards

5

We are pleased to inform you that the deposit has been successfully credited to your gaming account under transaction number 16257065213.

Let us know if you have any other questions or concerns, we’ll be happy to help!

6

Thank you.

7

رقم الهويه1697309131

التاريخ 7/7/2026

الوقت 18:54

القيمه 200جنيه مصري

رقم المرسل 01036865488

رقم المستلم 01069756978

فودافون كاش

تم التحويل منذ أكثر من ٢٤ ساعه ولم يتم استلامهم حتي الان

Screenshot_٢٠٢٦٠٧٠٨_١٩٠٧٠٨_Messages
Screenshot_٢٠٢٦٠٧٠٨_١٩٠٧٠٨_Messages720×1440 120 KB

8

مرحباً، نعتذر عن أي إزعاج واجهته بخصوص طلب السحب.
لتقديم أفضل مساعدة ممكنة، نرجو منك التواصل معنا عبر البريد الإلكتروني complaints@1xpartner.com. يرجى تزويدنا بمعلومات مفصلة حول مشكلتك، بما في ذلك رقم تعريف اللاعب الخاص بك وجميع تفاصيل السحب ذات الصلة. بالإضافة إلى ذلك، إذا أمكن، أرفق أي لقطات شاشة قد تساعدنا على فهم مشكلتك وحلها بشكل أفضل.
بتعاونك، سيقوم فريقنا المختص بمراجعة طلبك بدقة والعمل على حله في أسرع وقت ممكن.
نتطلع إلى ردك!