Payment went through but not working

I paid 199 euros yesterday for pro version but it is still not working, have sent chats and emails but no answer. Have been waiting almost 24 hours now so does anyone have any tips how to solve this problem.

What do you mean it is “still not working”? Can you log-in? Not working is an almost useless fault description.

I mean that I paid 199 euros yesterday but the page is not working, it says that I do not have active subscription.


What is that in the top-right corner? Reactivate subscription?

I pressed that but nothing happens.

If the problem persist with different web-browser (clear cache and cookies) and on different computer then you need help from the support @Hanna @Bjorn

Yes, I guess today they will fix it because yesterday was some kind of holiday in sweden.