Registering to Bet365 failed

Hello, I have 4 friends that tried to register in but the bookmaker denied.

Of course all papers for registration was crystal clear, in addition 2 of them never registered or played in any bookmaker in the past.

Do you know why this happened?

Hi kilias,
no idea. Did you try their support chat?

Yes of course.
The reply was more or less don’t try again to make an account!