Today, My Suprabets account was closed after withdrawal and winnings. They sent this email and since then locked my deposit plus winning and didn’t reply emails so far!
Your account has been flagged for violating our terms and conditions point 11.5
In accordance with our terms we will close your account
Thank you for understanding
I saw on the RB website that Suprabets had a + recommendation rating, so I signed up in January and then made my first bet in July, and in 3 months I grew from 400 euros to 900 euros.Yesterday when I was going to withdraw money, they asked me to verify. I raised the KYC information and passed the verification. Then when I request withdrawal, they locked my account and I couldn’t withdraw the balance.
Please help out. I didn’t break their terms and conditions.
Hanna, I saw you helped solved such case about Suprabets locking player, so this time I help me please!!!