Suprabet locked my acc

My suprabet account was closed with deposit and winnings. They sent this email and since then locked my deposit plus winning and failed to reply emails

Dear player,

Your account has been flagged for violating our terms and conditions point 11.5

In accordance with our terms we will close your account

Thank you for understanding

Yours sincerely,
SB team

Please help out. I didn’t break their terms andconditions

There seems to be quite a big thread about Suprabets so maybe this will give you some answers