Hello everyone,
I’ve used RB for quite some time now, and have had to deal with a lot of sites hiding behind KYC-procedures to delay/not pay out. Usually they give in at some point.
But at Unibet I’ve had my account on standby for 7 weeks, which means I haven’t been able to pay out my money for that long. I’ve contacted their support literally 10 times. And at this point I don’t know what to do.
Anyone else experienced this and can help me out?
Regards,
Johan
I’ve never heard of Unibet causing problems so I wouldn’t worry too much. Still very annoying. If you’re in a hurry you can try pressuring them with threats of legal action (with cc to every possible department) or complain on social media. Sometimes this works.
Thanks for the advice, I’ll give that a go.
Has happened to me two times now which eventually lead to them blocking my account and confiscating the profit but hopefully this isn’t the case for you. You can read my post for more info.
Jesus that’s awful. Did they also just keep your account ‘unverified’ until the seized the money?
Yep, thats exactly what they did. They requested verification after i tried to withdraw, i sent in the documents the same day but they didn’t respond until over a month later when they also blocked my account. Did they block your account too or are you still waiting?
Keep us updated with this. Awful and disgraceful behavior from unibet.
They haven’t blocked it, just keeping me from withdrawing until my documents are verified. It usually takes one day. And now it’s been six weeks, so I suspect foul play is coming…
In what country are having this issue?
Never heard of Unibet not paying out.