Hello Everyone,
After losing quite a bit of money form 1XBET, I decided to close my account and withdraw whatever money left. By the way, I was limited already.
They have been giving me a very hard time though I complied and provided all necessary documentation.
Is there anything that I can do. Please any suggestion would be much appreciated.
Thank you
Hello!
You need to complete the verification process, which is a standard requirement for all players at the bookmaker. Verification ensures the security of your account and provides an additional check in case of suspicious activities. We are committed to protecting your account and your interests.
To successfully complete the verification, please follow the instructions from the Security Department and submit the requested documents either through your account or by email at security-en@1xbet-team.com, depending on where the documents were requested.
Please ensure the accuracy of the information you upload. Check the file sizes carefully (they should always be at least 1MB). Scans and copies are not accepted; only original documents are permitted, and they should not be edited with photo editing software. Photos should be of high quality: taken against a neutral background, without glare, flash, or other objects in the frame, without fingers, and with clearly readable text.
1xBet Team
@1xBet_Official and other bookmakers like this are “scammers”, worst bookmakers - they will never answer your questions, they will do whatever they want … they will even ask you for your birth certificate and other things, that are not listed in their terms & conditions
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Hello,
Is there any way that I can fight this ?
I don’t think so. They’re just fucking scammers. They ask you for the most unlikely documents and then with their bullshit excuses they don’t give you the money.
The verification procedure is standard for any betting company. The verification exist for the security of your acount. We need to be sure that the owner of the account withdraws their funds. Please, send all the necessary documents to security-en@1xbet-team.com in order to complete verification process
Best regards
Hello, I have tried my best about the verification process. Everytime, 1xbet keeps replying to me that they’re not satisfied. All types of excuses . I have received 44 mails so far. It’s very irritating. I have done so many deposits and WITHDRAWALS in the past without issues !!! The fact that I have been severely limited and lost 90 % of my funds, I want to close my account. 1xbet is giving me a hard time for doing that. They’re even ignoring my requests.
We wanted to inform you that your account is currently undergoing a verification process. Please rest assured that this is a standard procedure in our betting company for all users. As far as the procedure is done you will be able to make payments and to bet again.
As part of this verification, our Security Service requested to make a photo with the document (passport) and the email from security.
Your cooperation and prompt response would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.
Thank you once again for reaching out to us.
@1xBet_Official I find it amazing (but not really surprising) that you are so stringent in the verification process when it comes to withdrawal of funds but not when it comes to depositing funds! It would be very simple to run a money laundering scheme through your operations by depositing funds and placing negative value bets. Soon the funds would be transferred from the bettors account to the “revenue” on your side - and this could go on indefinitely since you will not ask for any verification as long it is a loosing bettor.
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The bookmaker company 1xBet operates within the framework of the legislation and is obliged to ensure players’ compliance with the requirements of regulatory bodies. Therefore, the bookmaker adheres to global practices: KYC (Know Your Customer) and AML (Anti-Money Laundering). These practices help to avoid risks in financial transactions and money laundering scams. The company verifies the user’s identity and money transactions and helps to guarantee maximum data protection. All additional information can be found on our website under Anti-Money Laundering regulations at Access to website is restricted.
Hello 1XBet,
Please stop this nonsense. This is 46 th e-mail back and forth. I have tried my best to satisfy your requirements. Now you’re telling me that the picture is unacceptable as it needs to be at least 1 MB because obviously you don’t have zoom capabilities ! These delaying tactics doesn’t work anymore. Go check how many deposits and withdrawals I have done in the past. Back then everything was ok because you were on a winning role ! The betting community would not tolerate this ! We’re very well informed.
Thank you
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When registering on our site you have read and accepted all the rules of our bookmaker’s office. One of the rules is to follow all instructions and provide all documents requested by the security service. You can read them again here Access to website is restricted.
I have sent everything you asked for. Now what is this BS that my picture needs to be at at 1 MB ?
File size should be at least 1MB, as compressed photos will not be accepted. A common problem is that players send documents from Gmail application, where automatically may reduce the size of the photo when sending, so we recommend to check that it does not reduce the size when sending, or send from the full version of the site
It is now well known that you find the most indecent excuses to not withdraw and keep the money. You could at least avoid coming here to talk bullshit.
Hello,
We are against unfounded accusations. If you encounter any specific difficulty, please write to us at info-en@1xbet-team.com and we will try to resolve your issue.
Sincerely,
1xBet Team
Unfounded accusations? Do you read the reviews? Trustpilot only has shit for you
Hello!
We respect the opinion of every player. If you have specific questions or require additional information, please contact our support team via online chat or by writing to the email address provided.
Sincerely,
1xBet Team
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