Suprabet locked account Pls can somebody help

My suprabet account was closed with deposit and winnings. They sent this email and since then locked my deposit plus winning and failed to reply emails

Dear player,

Your account has been flagged for violating our terms and conditions point 11.5

In accordance with our terms we will close your account

Thank you for understanding

Yours sincerely,
SB team

Please help out. I didn’t break their terms and conditions
Suprabet email:
Account ID: 1365295001
Name is Wintola Ayooluwapo Samuel

Can you, please , share the Suprabets T&C conditions point 11.5?
The bookie is not available from Sweden.

This is 11.5 of their terms and conditions. They didn’t say any thing specific but I know I didn’t do anything to break terms and conditions.

11.5 For the purposes of this paragraph 11:

11.5.1 “Fraudulent practice” includes but is not limited to the following: any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, another player or affiliate, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by you or any other person who was participating in the same game as you at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds; (c) the collusion by you or with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us) such as evidence of fraudulent, unlawful, abusive, in our operator database or gaming provider database, such as the use of late betting, arbitrage betting or similar techniques, with or in conjunction with another user or other account used by you, regardless of the outcome, we reserve the right to cancel all the connected offers and bets in the fraudulent´s customer account(s); (d) using strategies that take advantage of any software bug or failure; (e) any attempt to register false or misleading account information; (f) any actual or attempted act, which is reasonably deemed by us to be illegal, in any applicable jurisdiction, made in bad faith, outside the interest of fair play, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;

11.5.2 “Criminal activity” shall include, without limitation, money laundering and any offence under section 42 of the Gambling Act 2005; and

11.5.3 “Unfair advantage” shall include, without limitation: The exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the Services (including in respect of any game); The use of Bots for poker games (including, but not limited to, those games appearing under the Poker tab) and any Bots for skill games (including but not limited to, those skill games appearing under the Skill tab or Games tab) and Bots for any other use which would otherwise constitute any other Prohibited Practices; The use of third party software or analysis systems; or The exploitation by You, of an Error as defined in paragraph 18.1 below, in any case either to Your advantage and/or to the disadvantage of us or others. Use of any tool, plug-in, software that allows the abuse or omission of identity, geographic position, guarantee of special and regional promotions, such as the use of vpn, proxys, dns or any technique or protocol that can deceive, bypass or modify any restriction or geographical selection is considered fraudulent and strictly prohibited. Accounts and funds will be suspended without prior notice.

I think RB’s service would qualify under this paragraph.
IMHO you did break their T&C.

I played two games

Cricket game of Bangladesh vs Afghanistan- w2

Mystics vs connecticut sun - w2

Both games won. What are the odds right? I researched both games and went with my guts. I’m not a pro user of rebelbetting yet so i didnt use rebelbetting software or any software for this prediction. And even at That I don’t believe they have a right to take their users funds if there’s no case of fraud or theft involved. My crime was winning I guess there’s no fuss when you lose on their site. So i got two straight wins and I got lucky because I could have lost as well or so i believed till they locked the account.
I found this thread

where Hanna and rebel
betting team helped people with their account. That’s why i shared my issue with them as well
I hope someone can help me navigate this.

RB removed Suprabets from supported bookies a while back due to reasons and situations like yours. Later it was introduced back again since other bookies used same odds provider (clones) and members wanted to be able to put bets there.
I would suggest that members stay away from Suprabets!
Good luck.

Thank you for the information and advice, totrashbin01. I appreciate your insights. However, I still firmly believe that I have not violated any terms and conditions outlined by Suprabet. Let me address a few points mentioned in the previous responses.

Firstly, regarding the use of third-party software or analysis systems, I want to clarify that I did not utilize any such tools while placing my bets on Suprabet. I made my predictions based on my own research and analysis, without relying on any external assistance. Therefore, I do not see how this particular term applies to my situation.

Secondly, it is disheartening to hear that Suprabet has a history of locking accounts of winning players. This raises concerns about the fairness and integrity of their platform. As a customer, I expect equal treatment regardless of whether I win or lose. It is unjust to penalize users for their success, especially without providing concrete evidence of any wrongdoing.

Lastly, I am disappointed that Suprabet has not been responsive to my emails. I reached out to them seeking clarification on the reason behind the account closure, but they have failed to provide a satisfactory response. As a loyal customer, I believe I deserve better communication and support.

I am grateful for the assistance offered by the RebelBetting community thus far. If there are any further suggestions or actions I can take to resolve this issue, I would greatly appreciate the guidance. I hope for a fair resolution that upholds the principles of transparency and customer satisfaction.

Thank you all for your support and understanding.

Honestly I did not read through your post. It is not me, the members here, or the staff that you should convince of your innocence. It is Suprabet.
Suprabet is a $hit company.

They are. At this point I just want my money back. Still seeking help in area
They closed the account without any specific reason. They’re supposed to state the exact term I broke and even though I emailed They’ve been unresponsive and non chalant. Really shady company

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There are clearly a bunch of fake five star reviews on Trustpilot…

We will do our best to help you. I’ve reached out to Suprabets, and am awaiting a reply from them. I’ll keep you updated!

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@Samwin888 Please check your Suprabets account again now. I have talked to them and you should be able to withdraw your winnings. Try to do that and let us know if it works! Thanks.

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Thank you so much Hanna. I’m now able to log in and request for a withdrawal. I’ll post an update once I’ve been credited. Thanks a lot

Withdrawal not yet approved… I’ll post an update when it goes through

Thanks so much @Hanna and rebel betting support. You guys rock🤘. I got my withdrawal approved and credited. Love you so much guys. You’re the best

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Thank you too! We’re always happy to help. :blush: I am glad that this could be sorted.